Customer Support / Helpdesk Specialist

Sizanid Staffing

3d•Remote

About The Position

Our staffing agency is recruiting on behalf of multiple clients for Customer Support / Helpdesk Specialists to provide timely and professional assistance to customers and end-users. This role is ideal for candidates who are problem-solvers, tech-savvy, and committed to delivering exceptional customer experiences.

Requirements

High school diploma required; Associate or Bachelor’s degree preferred.
1–3 years of experience in customer support, helpdesk, or technical support roles.
Strong problem-solving and troubleshooting skills.
Excellent written and verbal communication skills.
Ability to multitask and manage time effectively.
Familiarity with CRM or helpdesk software (e.g., Zendesk, Freshdesk, Salesforce Service Cloud).
Basic technical knowledge or ability to learn software tools quickly.

Responsibilities

Respond to customer inquiries via phone, email, chat, or ticketing systems.
Troubleshoot technical issues and provide solutions or escalate to the appropriate team.
Document customer interactions, solutions, and follow-ups in CRM or helpdesk software.
Provide guidance on product/service usage, policies, and procedures.
Track and resolve tickets efficiently, ensuring SLA (Service Level Agreement) compliance.
Collaborate with internal teams (IT, product, or operations) to resolve complex issues.
Maintain up-to-date knowledge of products, services, and company policies.
Identify recurring issues and provide feedback to management to improve processes.