Helpdesk Support Analyst

TEKsystems • Brookhaven, GA

5d • $20 - $20 • Hybrid

About The Position

Our client is in need for additional support on their Helpdesk. They are in need of some extra resources in support of their helpdesk and taking calls, helping with getting remote access and vpn issues set up. They would like candidates to be very polished, professional, very logical in their thinking and how they ask and answer questions. The client uses ServiceNow so experience with that would be a plus. This will be a contract to hire.

Requirements

• Help desk
• Phone support
• Support
• Customer service
• Active directory
• Windows
• Help desk support
• Vpn
• Troubleshooting
• helpdesk troubleshooting
• excellent communication
• professional
• polished
• articulate

Nice To Haves

• ServiceNow experience

Responsibilities

• taking calls
• helping with getting remote access
• helping with vpn issues set up

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees