Analyst I HelpDesk Support

Boardwalk • Houston, TX

7h • Onsite

About The Position

The Service Desk Analyst is the first point of contact between end users and the IT Organization. The analyst is responsible for recording the details of reported IT service issues, service requests and working to either restore service as quickly as possible or alerting and/or escalating them to the appropriate next level support groups. This position requires technical troubleshooting abilities, excellent customer service, written, and oral skills. Job role is required to participate in 24/7 On-Call rotation.

Requirements

• 5-7 years minimum in-depth, hands-on support role on IT Service Desk or customer support environment
• Experience in working with desktops, laptops, tablets and smartphones
• Knowledge of Microsoft Operating Systems (OS) and Office suite
• Working knowledge of Service Desk software and remote-control tools
• Strong customer service orientation and communication skills
• Troubleshooting and multi-tasking skills
• Solid written and verbal communication skills
• Experience with incident tracking software
• Ability to maintain the confidentiality of sensitive information
• Occasionally lift and/or move up to 50 lbs.

Nice To Haves

• Experience supporting the latest versions of Windows Client OS and Microsoft Office Suites
• Experience with Freshservice Incident management
• Experience providing Mobile device support
• Working knowledge of Microsoft Active Directory & Azure
• Familiarity with the Energy industry

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree