The Helpdesk Representative II provides Level 1 and 2 remote technical support to the center's online initiatives including programs such as Early Learning Florida, Lastinger Coaching, and the Math and Literacy Matrix programs. Working remotely, this individual ensures timely problem resolution through recognition, research, isolation, and follow-up steps using problem management databases and help desk systems. Must demonstrate fluency, both oral and written, in English. Spanish language proficiency is preferred but not required.