Helpdesk Specialist

Aalberts Integrated Piping Systems Americas•Charlotte, NC

15h•Onsite

About The Position

Helpdesk Support Specialist Ready to change the future, your way? This is an excellent opportunity for a driven Helpdesk Support Specialist to unlock your ambition and work the future at Aalberts. As a full-time Helpdesk Support Specialist in the Information Technology Department at Aalberts, located in Charlotte, NC, you will be responsible for providing technical assistance and support to end users, ensuring the smooth operation of IT systems. This role involves troubleshooting hardware and software issues, manage user accounts, and assisting with basic network connectivity problems. The Helpdesk Support Specialist plays a key role in maintaining day-to-day IT support functions, documenting solutions, and escalating complex issues to higher-level IT staff when necessary. The Helpdesk Support Specialist will report on site to the Charlotte, NC office Monday through Friday. the Aalberts way Aalberts is built on entrepreneurship. We believe the more space people are given, the greater their chance of finding brilliant solutions for our customers. That is why we encourage everyone to take ownership, think independently yet work as one team. You are in charge today of what happens tomorrow. For yourself, for the company, and for our planet. your challenge Provide first-line technical support to employees via phone, email, and in person, resolving issues related to hardware, software, and network connectivity. Troubleshoot and resolve issues with desktops, laptops, printers, and other IT equipment. Assist in managing user accounts in Active Directory and Office 365, including password resets and access permissions. Support basic network troubleshooting, including connectivity issues, VPN access, and Wi-Fi concerns. Install and configure software applications, ensuring compliance with company policies. Document technical issues, resolutions, and procedures in the helpdesk ticketing system. Assist with IT asset management, including tracking and inventorying hardware and software. Provide guidance to employees on best practices for IT security and proper usage of company systems. Escalate complex technical issues to senior IT staff or external vendors as needed. Assist with basic IT maintenance tasks, such as system updates and backups. Own onboarding and offboarding for employee populations. Complete additional duties as assigned by your manager.

Requirements

Associate’s degree in Information Technology, Computer Science, or related field.
Proven basic understanding of IT systems, including Windows OS, Office 365, and network fundamentals.
Familiarity with troubleshooting hardware and software issues on desktops and laptops.
Strong problem-solving skills and the ability to communicate technical information effectively to non-technical users.
Ability to prioritize and manage multiple support requests in a fast-paced environment.
Excellent customer service and communication skills.

Responsibilities

Provide first-line technical support to employees via phone, email, and in person, resolving issues related to hardware, software, and network connectivity.
Troubleshoot and resolve issues with desktops, laptops, printers, and other IT equipment.
Assist in managing user accounts in Active Directory and Office 365, including password resets and access permissions.
Support basic network troubleshooting, including connectivity issues, VPN access, and Wi-Fi concerns.
Install and configure software applications, ensuring compliance with company policies.
Document technical issues, resolutions, and procedures in the helpdesk ticketing system.
Assist with IT asset management, including tracking and inventorying hardware and software.
Provide guidance to employees on best practices for IT security and proper usage of company systems.
Escalate complex technical issues to senior IT staff or external vendors as needed.
Assist with basic IT maintenance tasks, such as system updates and backups.
Own onboarding and offboarding for employee populations.
Complete additional duties as assigned by your manager.