Helpdesk Professional
About The Position
Helpdesk Professional needed: Charlotte, NC. We have an opening with a great client of ours and we are looking for a Helpdesk Professional to work Charlotte, NC. This is a 4 month contract position , and you must be a US Citizen to apply. Required: US Citizenship and Residency, W2 hourly Contract Only, No 1099, No third parties, no C2C. No exceptions (Sorry) Pay: $30 to $34.50/hr. D.O.E. HELPDESK PROFESSIONAL The candidate will be responsible for efficiently managing and resolving a high volume of helpdesk inquiries via email and phone. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
Requirements
- US Citizenship and Residency
- Strong communication and interpersonal skills
- Basic technical knowledge and problem-solving skills
- Ability to work independently in a fast-paced environment, prioritizing tasks effectively, and managing multiple responsibilities with excellent organizational and time management skills
Nice To Haves
- Previous experience with the Ivalua Source-to-Pay platform
Responsibilities
- Process and respond to helpdesk emails and phone calls in a timely and professional manner
- Troubleshoot and respond to suppliers with solutions to their inquiries
- Manage and maintain accurate records of helpdesk interactions
- Provide exceptional customer service and ensure a positive experience for all users
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
