Helpdesk

TEKsystems • Holland Charter Township, MI

4d • $24 - $24 • Onsite

About The Position

Grow your IT career with experience across modern technologies. TEKsystems is seeking an experienced IT Help
Desk in Holland, MI. This is an exciting opportunity for someone who thrives in
a fast-paced environment, enjoys solving technical problems, and is eager to
build long-term career growth in IT.
Our client is actively investing in their
technology and people—and they’re looking for someone who’s enthusiastic,
collaborative, and ready to be a trusted technical partner for the business.
This will be a weekend shift Friday-Monday
Why You’ll Love This
Role
Gain exposure to enterprise-level technologies and a wide range of platforms
Be a key contributor in a growing, forward-thinking organization
Hands-on ownership—from onboarding new hires to resolving complex issues
Work with both local and global users
Opportunity to improve processes and make a real impact
Partner with experienced IT teams and continue developing your technical skillset

Requirements

• Minimum 2+ years of experience in:
• IT support environments
• Windows and macOS desktop support
• Active Directory and account management
• Office 365 and G-Suite support
• SaaS applications (Okta or other SSO, Slack, Zoom, Jira)
• MDM platforms (JAMF, Kandji, or similar)
• Ticketing systems and queue management
• Network and hardware troubleshooting
• VPN and access support
• Deployment, configuration, and maintenance of end-user devices
• Passion for technology and continuous learning
• Strong troubleshooting and problem-solving mindset
• Excellent customer service and communication skills
• Comfortable working independently and as part of a team
• Organized, accountable, and proactive

Responsibilities

• Serve as a primary support resource for help desk and IT related issues
• Troubleshoot hardware, software, and network-related issues
• Manage and resolve tickets while maintaining SLAs and best practices
• Own new hire onboarding, including account creation and equipment setup
• Support Windows 10/11, macOS, Linux, VDIs, and tablet platforms
• Provide Active Directory and Group Policy support
• Support business applications, SaaS tools, and collaboration platforms
• Troubleshoot and support MDM solutions
• Maintain and support standard and custom system images
• Assist with server, networking, phone systems, and VPN access
• Document solutions and help improve IT processes and standards
• Escalate complex issues to appropriate IT teams when needed

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed