Helpdesk Intern

Harvey Performance Company•Rowley, MA

19h•Onsite

About The Position

We are looking for an IT Intern to join our team in Rowley, MA and gain hands-on experience supporting day-to-day IT operations. This role offers a front-row seat to how technology supports a fast-paced manufacturing environment, covering end-user support, system setup, and internal tools. You will work alongside the IT team, assisting with troubleshooting issues, setting up equipment, and creating documentation. You will also be exposed to projects aimed at improving IT service management and delivery across the business. This position is suitable for someone who enjoys problem-solving, staying organized, and learning through practical experience, as you will be actively contributing.

Requirements

Currently pursuing an associate or bachelor’s degree in Computer Science or a related field
Interest in IT support within an office and manufacturing environment
Strong attention to detail and ability to stay organized
Good communication skills and willingness to work directly with end users
Ability to troubleshoot problems and think through solutions
Comfortable working in a fast-paced, hands-on environment
Dependable and team-oriented approach

Nice To Haves

Exposure to Active Directory
Familiarity with Microsoft 365 and Office tools
Experience with help desk or ticketing systems (ServiceDesk Plus, Spiceworks, etc.)
Experience with remote support tools like Kaseya or similar
Familiarity with Microsoft Deployment Toolkit (MDT) or imaging tools
Exposure to Microsoft Intune or other MDM solutions
Basic knowledge of Windows 10/11 and Windows Server environments
Experience supporting mobile devices (iPhone, Android)

Responsibilities

Support the IT team by managing and routing help desk tickets to the right resources
Troubleshoot technical issues and walk users through solutions
Document issues and resolutions clearly to support future requests
Set up workstations, monitors, and peripherals for employees onsite
Track and manage IT assets in the asset management system
Pre-provision new devices using Microsoft Autopilot
Image and configure systems using tools like MDT and Autopilot
Coordinate hardware repairs and track progress with vendors
Assist with applying system updates, patches, and software upgrades
Create documentation for common IT tasks and processes
Support research and development of internal service catalog tools
Maintain a clean and organized workspace