Paid HelpDesk Intern
About The Position
Continental Properties is looking for a HelpDesk Intern to join our team of IT professionals! As a HelpDesk Intern, you’ll be the first point of contact for helping team members with technical questions and troubleshooting. You’ll work closely with our service desk team to solve issues, handle requests, and assist with hardware upgrades. This role is a great opportunity to build both technical and communication skills while collaborating with people across the organization. You will report to our Helpdesk Supervisor. You will work onsite at our Home Office located in Menomonee Falls, WI Position Specifics: Pay Range: $18.00 - $20.00 per hour Start part-time during the spring semester, with the option to work part-time or full-time in summer 2026
Requirements
- Currently enrolled in, or completed degree program in computer science, network administration, or other computer-related field
- At least 1 year customer service experience
- Understanding of Windows and Mobile operating systems
Responsibilities
- Respond to first-level Helpdesk requests and provide technical support and problem resolution.
- Communicate and coordinate with end-users through the ticket management system.
- Setup, configure and test Windows image on laptops and desktops.
- Configure peripheral equipment network at new workstations.
- Support IT-Team and organizational projects.
Benefits
- Our award-winning culture fosters innovation and empowers our team members to lead.
- Foundational Experiences: Through our internship program, you will build upon your skills and work on projects that make an impact!
- Learn more about our dynamic internship program here !
- Career Growth : You'll have the tools, training, and opportunities to build a foundational career in your field of interest.
- As an intern, you gain experience through hands-on training, meaningful project work, collaboration, and applicable on-the-job experience. In addition, interns are exposed to all areas of our business to further their learning and professional growth.
- Balance: We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with vacation time, paid holidays, and half-days on Fridays during designated months.
- Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here !
- Culture of Belonging: The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all.
- We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities.
- For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
No Education Listed
Number of Employees
251-500 employees
