HelpDesk Analyst

Peak Systems • Fletcher, NC

294d

About The Position

Temp Helpdesk Analyst Job Description Provide 100% of phone support for approximately 300 users Provide resolution to as many calls as possible on first request Log all calls in Helpdesk Ticketing systems Coordinate technical assistance with other technology department team members Document Helpdesk processes and protocols Research hard to solve technical issues

Requirements

• Previous Helpdesk/ Service Desk experience in a corporate environment
• Excellent Customer Service Skills
• Resourceful problem solver
• Pleasant Phone Presence
• Comfortable with being on the phone at all times
• Desire to succeed

Responsibilities

• Provide 100% of phone support for approximately 300 users
• Provide resolution to as many calls as possible on first request
• Log all calls in Helpdesk Ticketing systems
• Coordinate technical assistance with other technology department team members
• Document Helpdesk processes and protocols
• Research hard to solve technical issues

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed