Helpdesk Analyst

Centerline-posted 4 days ago
$20 - $25/Yr
Full-time • Entry Level
Fontana, CA
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The Help Desk Analyst will be responsible for providing technical support and assistance to end-users within a Windows-based environment. This role involves troubleshooting, resolving, and escalating technical issues related to hardware and software. The ideal candidate should possess strong problem-solving skills, excellent communicaƟon abiliƟes, and a customer-centric approach to ensure seamless IT support experience.

  • Onboarding new employees which includes building out laptops and mobile devices
  • Replace laptops when necessary due to failures or performance issues
  • Provide first-line support to end-users for hardware, software, and network-related
  • Diagnose and resolve technical problems promptly and efficiently.
  • Support Windows-based operating systems, including Windows 10 and 11
  • Create, manage and troubleshoot Office 365 and Google Workspace user accounts
  • Troubleshoot Windows OS issues and perform necessary updates and patches.
  • Assist users with hardware setup, configuration, and troubleshooting.
  • Coordinate equipment repairs or replacements when necessary.
  • Maintain an inventory of hardware assets.
  • Install, update, and troubleshoot software applications in a Windows environment.
  • Provide guidance on soŌware usage and best pracƟces.
  • Create and maintain detailed documentation of support processes and resoluƟons.
  • Develop and update user guides and knowledge base articles.
  • Deliver exceptional customer service by addressing user inquiries and concerns in a professional and courteous manner.
  • Provide user training on IT tools and procedures as needed.
  • High school diploma or equivalent; Bachelor's degree in Informaotion Technology or related field is a plus.
  • Strong knowledge of Windows operating systems.
  • Familiarity with hardware components, peripherals, and troubleshooting.
  • Proficiency in troubleshooting software applications and configuring software seƫtings.
  • Excellent communicaƟon and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multi-task and prioritize tasks.
  • comprehensive insurance benefits — medical, dental, and vision
  • 401(k) plan with employer match
  • referral bonuses
  • generous PTO
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