Helpdesk Analyst I
About The Position
Reporting to the Director of Information Technology, the IT Helpdesk Analyst, I will provide Helpdesk support for all employees at Maverick. This position supports internal users by installing computer hardware and initiating user Onboarding/Offboarding. Setting up and installing new computing hardware, printers, imaging OS (Windows, Mac). Use remote access software, such as ConnectWise, ManageEngine. Monitor and update the enterprise software approvals list based on feedback from senior information technology personnel. Provide phone and internet chat-based support for our help desk. Repair and troubleshoot computer systems, mobile, and networking hardware both on-site and post-recovery. QA device repairs and software installations based on our custom evaluation frameworks. Navigating multiple computer system interfaces to key application information into the Company’s systems accurately and in a timely manner. Supporting specialized projects on as-needed basis as directed by Department or Company leadership. Other duties as assigned.
Requirements
- High school diploma or equivalent.
- Minimum of one year’s experience in computer networks solutions, operating systems, or other IT-related positions.
- Familiarity and knowledge in programs such as Active Directory, Microsoft 365, Azure, Microsoft PowerShell, ManageEngine, MDT, and Microsoft Office Suite.
- Excellent written and verbal communication skills
- Attention to detail.
- Strong analytical and problem-solving skills
- Time management and organizational skills
- Knowledge of basic SOC, PCI compliance requirements
- Works on-site at Maverick’s Calabasas, CA location
Nice To Haves
- Completed college coursework in an IT related field or technical science.
- Bachelor’s degree or higher in an IT-related field such as computer science, technical support, and information technology or equivalent years of IT related experience.
- AA CompTIA A+ certification for computer technology
Responsibilities
- Setting up and installing new computing hardware, printers, imaging OS (Windows, Mac).
- Use remote access software, such as ConnectWise, ManageEngine.
- Monitor and update the enterprise software approvals list based on feedback from senior information technology personnel.
- Provide phone and internet chat-based support for our help desk.
- Repair and troubleshoot computer systems, mobile, and networking hardware both on-site and post-recovery.
- QA device repairs and software installations based on our custom evaluation frameworks.
- Navigating multiple computer system interfaces to key application information into the Company’s systems accurately and in a timely manner.
- Supporting specialized projects on as-needed basis as directed by Department or Company leadership.
- Other duties as assigned.
Benefits
- Competitive Salary, Bonuses and Incentives.
- Comprehensive employer sponsored health, vision, and dental insurance programs.
- Paid time off, Paid Sick and Paid Holidays.
- 401K plan with up to a 3% matching contribution.
- Commitment to Career Development and Advancement.
- Employee Recognition Programs
- Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
