Helpdesk Tech I
About The Position
We’re not just building restaurant tech—we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sht about helping restaurants succeed. Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. Helpdesk Technicians support SpotOn Employees and Contractors both global and local requiring attention to confidentiality. This is a generalist role involving a broad range of tasks. The major portion of the day is spent addressing tickets. Helpdesk also works on recurring tasks and special projects, including handling a wide range of responsibilities within the office to which they are assigned.
Requirements
- Basic Knowledge of Okta User/Group Management
- Basic Knowledge of Google Workspace User/Group Management/Administration
- Basic Knowledge of Macintosh and Windows Configuration and Administration
- Moderate Skill in Troubleshooting Desktop Hardware
- Basic Skill in Upgrading and basic repair of PC hardware
- Basic Knowledge with Networking Technologies
- Basic Knowledge in VoIP Softphone and Telephony Services
- Good US English verbal and written communication skills (multi-lingual preferred)
- 1 year in similar Helpdesk role or 2 years in technical support
- 1 year with Google Apps for Business or similar service
- 1 year with Okta or similar service
- High school diploma
Nice To Haves
- CompTIA A+, Network+, and/or Tech+ or similar preferred
Responsibilities
- Keep regular office hours in assigned SpotOn office
- Handling tickets for tasks such as;
- User administration (onboarding, offboarding, changes, resets, unlocks, etc)
- Desktop support (hardware, software, imaging and services)
- Licensing (provisioning and deprovisioning)
- Assigning hardware, testing, provisioning, and shipping to employees and contractors
- Enrolling computers in security devices (e.g. MDM, EDR, etc.)
- Receiving returned equipment, performing diagnostics, image and and submit for repair as needed
- Diagnose shipping issues (e.g. delayed or damaged) that arise and work to solve them
- Auditing (Users and Accounts)
Benefits
- Medical, Dental and Vision Insurance
- 401k with company match
- RSUs
- Paid vacation, 10 company holidays, sick time, and volunteer time off
- Employee Resource Groups to build community and inclusion at work
- Monthly cell phone and internet stipend
- Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
