Help Desk

TEKsystems • Charlotte, NC

4d • $18 - $21 • Onsite

About The Position

Our client is looking for a Service Desk that will provide primarily phone support, email and chat. This includes but is not limited to handling fixes over the phone, remote into machines, password resets and more. They will be taking about 30-35 calls, chats, emails daily to troubleshoot issues for end users. They will also support hardware in person and will be 100% on site.

Requirements

• 3-5 years of Service Desk
• Experience with ServiceNow & Intune
• 3-5 years Active Directory, Office 365 and Windows 10/11

Responsibilities

• Handling fixes over the phone
• Remote into machines
• Password resets
• Troubleshoot issues for end users
• Support hardware in person

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees