Help Desk Technician
About The Position
Peraton is seeking a Help Desk Technician to join our dynamic, thriving team. This program is in support of the United States Coast Guard Academy providing technical assistance to computer users. This position is located on site in New London, CT. Day to Day Work Responsibilities may include: Responsible for answering questions or resolving computer problems for clients in person or via telephone or electronically Provide assistance concerning the use of computer hardware and software including printing, installation, word processing, electronic mail, and operating systems Provide exceptional customer service to both internal/external customers
Requirements
- High school diploma required and 1 year experience
- U.S. Citizenship required; must have the ability to obtain a Public Trust clearance
- Prior Help Desk experience required
- Must have knowledge of Windows/Office 365 applications
- Must have the ability to troublshoot diagnostic issues
- Network+ and/or Security+ certifications
Responsibilities
- Responsible for answering questions or resolving computer problems for clients in person or via telephone or electronically
- Provide assistance concerning the use of computer hardware and software including printing, installation, word processing, electronic mail, and operating systems
- Provide exceptional customer service to both internal/external customers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
