Help Desk Technician

Replit•Foster City, CA

1d•Onsite

About The Position

We are looking for a Help Desk Technician to provide onsite, deskside IT support at Replit’s rapidly growing Foster City, CA office. The successful candidate will also troubleshoots hardware and software issues, administers and supports our cloud first tech stack, configures Apple MacBooks, maintains conference rooms, performs minor system repairs, and manages IT inventory and consumables.The technician documents and triages incidents through an ITSM platform, escalates complex issues when necessary, supports basic networking and AV systems, and contributes to maintaining a secure, standardized, and scalable endpoint environment.

Requirements

1+ years of experience of IT support experience
Strong working knowledge of Apple macOS troubleshooting, hardware diagnostics, and system configuration in an enterprise environment
Experience supporting Google Workspace administration and end-user troubleshooting
Familiarity with endpoint management/MDM platforms (Kandji preferred)
Understanding of identity and access management concepts such as MFA and SSO
Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)
Experience supporting video conferencing and AV systems (Google Meet preferred)
Familiarity with IT ticketing systems
Strong organizational skills and ability to manage multiple concurrent requests
Excellent verbal and written communication skills with a customer-first mindset
Ability to lift and move IT equipment up to 40 lbs
Willingness to work onsite at least four days per week

Nice To Haves

Active Replit user and passionate about making software creation more accessible
Experience supporting Microsoft Windows and Linux endpoints
CompTIA A+, CompTIA Network+, Apple Certified Support Professional certified

Responsibilities

Provide first-line (Tier 1) onsite technical support for end users in a primarily Apple macOS environment
Troubleshoot and resolve hardware, software, and peripheral issues for MacBooks
Assist end users with configuration and troubleshooting core collaboration tools such as Google Workspace (Gmail, Drive, Calendar, Meet)
Perform new hire onboarding and offboarding, including system provisioning, asset assignment, access setup, and equipment recovery
Configure, deploy and maintain end user technology including monitors, keyboards and network connectivity
Service and maintain conference rooms to ensure AV systems, displays, microphones, cameras, and conferencing platforms are operational
Restock and manage IT consumables (cables, adapters, peripherals) and maintain accurate inventory of IT assets
Document service requests, incidents and resolutions in the IT ticketing platform
Contribute to documentation, knowledge base articles, and process improvement initiatives
Escalate complex technical issues to Tier 2 IT support or internal teams as appropriate
Assist with endpoint management tasks (patching, updates, security enforcement) using MDM solutions