Help Desk Technician with Active Secret Clearance - Onsite in El Paso

Booker DiMaio, LLC

1d • Onsite

About The Position

We are seeking a Help Desk Technician to provide hands-on IT support in a federal client environment. This is a great opportunity for someone who enjoys problem-solving, user interaction, and working in a structured, mission-focused setting.

Requirements

• Active Secret Clearance
• 2–5 years of IT support experience
• Strong communication and customer service skills
• Experience supporting Windows-based environments
• CompTIA Security+
• CompTIA A+
• Windows Computing Environment Certification (Windows 10/11 or equivalent)
• Microsoft Certification (Windows 10 or similar)

Responsibilities

• Provide Tier I/II support for end users
• Troubleshoot issues with:
• Windows desktops and laptops
• Microsoft Office applications
• Network connectivity and peripherals
• Respond to tickets via phone, email, and in person
• Install, configure, and maintain hardware/software
• Support user onboarding and system setup
• Escalate complex issues as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees