Help Desk Lead with Active Secret Clearance - Onsite in El Paso, TX

Booker DiMaio, LLC

1d • Onsite

About The Position

We are seeking a Help Desk Lead to support a federal client federal in a secure IT environment. This role combines hands-on technical expertise with team leadership, ensuring efficient support delivery and high-quality user experience.
You’ll act as both a senior troubleshooter and the operational backbone of the help desk.

Requirements

• Active Secret Clearance
• 5+ years of IT support experience
• Experience in a lead, senior, or escalation support role
• Strong troubleshooting skills across desktop and network environments
• CompTIA Security+
• CompTIA A+
• Windows Computing Environment Certification (Windows 10/11 or equivalent)
• Microsoft Certification (Windows 10 or similar)

Responsibilities

• Lead daily help desk operations and serve as primary escalation point
• Troubleshoot issues across desktops, networks, phones, and peripherals
• Provide support via phone, email, and in person
• Manage ticket flow and ensure timely resolution
• Support system environments including Windows OS, Microsoft Office, and Adobe products
• Mentor junior technicians and enforce best practices
• Assist with reporting and performance tracking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees