F-35 Help Desk Specialist | Active Secret clearance
About The Position
Transform technology into opportunity as a Help Desk Specialist at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your IT career. The F-35 Lightning II Program is the DoW's focal point for defining affordable next generation strike aircraft weapon systems for the Navy, Air Force, Marines, and our allies. The F-35 will bring cutting-edge technologies to the battlespace of the future. The JSFs advanced airframe, autonomic logistics, avionics, propulsion systems, stealth, and firepower will ensure that the F-35 is the most affordable, lethal, supportable and survivable aircraft ever to be used by so many warfighters across the globe. MEANINGFUL WORK AND PERSONAL IMPACT As a Help Desk Specialist, the work you’ll do at GDIT will be impactful to the mission of the JSF F-35 support team at Eglin AFB, FL: Provide AFNet technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email, IM messages (IM), and voicemail messages for customers seeking help. Install, modify, and repair computer hardware and software. Installs, modifies, and repairs computer hardware and software both in person and using remote access tools. Provides end-user software and hardware troubleshooting. Documents, tracks, and monitors the problem using a ticketing system to ensure a timely resolution. Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. Provides remote support access through desktop mirroring and other remote access applications. Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure. Maintains current knowledge of relevant technology as assigned. May coach and provide guidance to less-experienced professionals.
Requirements
- Security Clearance Level: Active Secret clearance
- Required Experience: 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.
- Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
- Experience with AFNet Help Desk Management Systems.
- Progressive experience in the management of a technical support team.
- Experience developing and providing Service Level Agreements and Help Desk deliverables.
- Required Certifications: DoD 8140 Work Role (411) Technical Support Specialist – Basic: Security+ CE and Industry certification: AZ-900 – Microsoft Azure Fundamentals.
- Education: BS/BA degree in Computer Science, Information Sciences or related IT discipline.
- Allowable Substitution: 6 years of additional work experience without a degree or 2 years of additional experience with an AS/AA Degree.
- Location: Onsite in Eglin AFB, FL
- US Citizenship required
Responsibilities
- Provide AFNet technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Respond to email, IM messages (IM), and voicemail messages for customers seeking help.
- Install, modify, and repair computer hardware and software.
- Installs, modifies, and repairs computer hardware and software both in person and using remote access tools.
- Provides end-user software and hardware troubleshooting.
- Documents, tracks, and monitors the problem using a ticketing system to ensure a timely resolution.
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Provides remote support access through desktop mirroring and other remote access applications.
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.
- Maintains current knowledge of relevant technology as assigned.
- May coach and provide guidance to less-experienced professionals.
Benefits
- Growth: AI-powered career tool that identifies career steps and learning opportunities
- Support: An internal mobility team focused on helping you achieve your career goals
- Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
- Community: Award-winning culture of innovation and a military-friendly workplace
- Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
