Help Desk Technician

Tankersley Food Service LLC•Van Buren, AR

About The Position

This individual will be responsible for various IT-related tasks, including resolving IT support tickets, responding to users, and general troubleshooting. The ideal candidate will possess professional experience in an IT role working with a team of IT professionals.

Requirements

High school diploma or equivalent and relevant certifications
Ability to pay attention to detail, meet deadlines, and work within a team environment or independently
Be able to communicate and be able to interact with all levels of personnel
Must have excellent written and verbal communication skills
Knowledge of Microsoft Applications
Ability to safely work around/with heavy moving equipment (forklifts, pallet jacks, reach trucks, scissor lifts) in a high-paced environment
Must possess the ability to lift up to 50lbs

Nice To Haves

Knowledge of warehouse operations is a plus

Responsibilities

Resolve and log emails sent to IT support
Respond to and resolve IT-related issues over the phone
Setup, maintain, and troubleshoot company mobile phones, desktop, and laptop PCs
Installation of operating system and user applications
Routine maintenance and data recovery
Troubleshoot hardware and software issues
Implement anti-virus software and use it for virus and spyware removal as needed
Configure, maintain and troubleshoot printers of all types including laser, thermal, and impact
Resolve any Microsoft-embedded OS configuration issues
Resolve any mobile and wireless devices
Creating new user accounts for warehouse software
Creating new domain/AD accounts
Create and link shared folders
Relocating users and hardware within the facility
Changing user's access within warehouse software
Maintain a clean, neat, organized work area at all times
Updating equipment inventory, knowledge base documentation, and maintaining assets
Other duties as assigned