Help Desk Technician (On-Site)

Capital Management Services•Buffalo, NY

7d•$18 - $25•Onsite

About The Position

We are seeking a reliable and tech-savvy Help Desk Technician to join our IT Support team. In this role, you will be the first point of contact for internal employees, providing technical assistance to keep daily operations running smoothly. You will handle incoming support requests, troubleshoot software and access issues, and assist with hardware setup and deployment. The ideal candidate is a strong problem-solver with excellent customer service skills and the ability to work a Tuesday through Saturday schedule.

Requirements

Experience with Windows 10/11 operating systems
Strong troubleshooting skills with Microsoft Office applications
Familiarity with Citrix Workspace/Receiver
Basic understanding of Active Directory (users, computers, and groups)
Excellent verbal and written communication skills
Ability to explain technical concepts to non-technical users
Patient, professional, and customer-focused attitude
High School Diploma or GED required
1+ year of experience in a Help Desk, Service Desk, or IT Support role preferred

Nice To Haves

Associate's degree or IT certifications (CompTIA A+, Microsoft Fundamentals) preferred

Responsibilities

Serve as the primary point of contact for internal employees via phone and ticketing system
Troubleshoot and resolve issues related to: Microsoft Office 365 (Outlook, Word, Excel, Teams) Citrix virtual environments
Perform password resets, account unlocks, and basic user administration in Active Directory
Accurately document issues, troubleshooting steps, and resolutions in the IT Service Management (ITSM) system
Image, configure, and prepare laptops and desktops for deployment
Set up workstations for on-site employees and ship equipment to remote staff
Maintain accurate inventory of hardware, peripherals, and software licenses