Help Desk Technician

Tularosa • Tularosa, NM

3h

About The Position

We are excited to announce an upcoming opportunity for two Help Desk Technicians to join our Managed Services Department in 2026. As a vital member of our team, you will be the fifth addition to a dedicated team, responsible for supporting both our valued customers and internal colleagues. If you enjoy solving diverse technology needs and managing a dynamic help desk system, this role is for you! At Tularosa Communications, our employees are the cornerstone of our success. We provide exceptional services to our customers, and in recognition of our team's dedication, we offer a comprehensive benefits package, including: Medical, dental, and vision coverage Vacation and sick leave 401(k) plan with an 8% employer match Accidental death and dismemberment insurance Relocation assistance Life insurance Counseling assistance, wellness programs, health fairs, active safety initiatives Company-sponsored training opportunities We pride ourselves on fostering a healthy work-life balance and providing a supportive environment that encourages professional development. If you are interested in joining our team and possess the relevant experience, we encourage you to apply! For more information or to discuss the position further, please contact Alex Russo at: Phone: [phone] Text: 575-489-8377 Email: ARusso@tbtcnet We look forward to welcoming our next outstanding employee and helping you embark on a fulfilling career journey with us! Successful attainment of this position is contingent upon the return of a background check and drug test.

Requirements

• A minimum of two years' experience in a systems or network-related field or an equivalent combination of education and experience.
• Proficiency in PC and networking troubleshooting.
• Excellent communication skills with the ability to de-escalate customer situations.
• Strong critical thinking and problem-solving abilities.
• Valid driver's license and completion of Network+ and A+ certifications.

Responsibilities

• Serve as the first point of contact for technical assistance via telephone, email, or our Help Desk ticketing system.
• Perform remote troubleshooting using diagnostic techniques to identify and resolve issues.
• Provide accurate information regarding business-related products and services.
• Document and manage customer issues in our ticket database.
• Guide customers through problem-solving processes and follow up to ensure resolution.
• Conduct daily status checks and troubleshoot computer-related issues.
• Install, modify, and repair computer hardware and software.
• Manage and resolve help desk requests efficiently and communicate status updates to end users.
• Perform additional duties as assigned by management.

Benefits

• Medical, dental, and vision coverage
• Vacation and sick leave
• 401(k) plan with an 8% employer match
• Accidental death and dismemberment insurance
• Relocation assistance
• Life insurance
• Counseling assistance, wellness programs, health fairs, active safety initiatives
• Company-sponsored training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed