Help Desk Technician (2pm - 11pm Shift)

TEKsystems • Honolulu, HI

9d • $20 - $22 • Onsite

About The Position

We’re looking for an entry-level IT Support Technician to help support a large enterprise environment within a financial institution. This role is ideal for someone early in their IT career who wants hands-on technical experience, exposure to enterprise tools, and the opportunity to grow within a well-established team. You’ll be supporting both help desk and desktop teams and will have flexibility to focus more on the areas you enjoy most—whether that’s customer-facing support or hands-on technical work.
What You’ll Work On
This role supports ongoing IT projects and daily operations. Responsibilities include a mix of end-user support, hardware work, and documentation:
The manager is flexible in assigning responsibilities. If you prefer customer support and calls, you can focus more on help desk duties. If you enjoy hands-on work and troubleshooting, you may focus more on desktop and on-site support.

Requirements

• Strong customer service mindset and professional communication skills
• Comfortable working with end users in a support-focused role
• Ability to work well in a team-based environment
• Interest in IT, technology, and learning new systems
• Basic understanding of computers, troubleshooting, or help desk workflows is helpful (but not required)
• Positive attitude and willingness to take feedback and grow

Responsibilities

• Provide Tier 1 help desk support as the first line of defense via phone and ticketing system
• Troubleshoot basic hardware, software, and peripheral issues
• Support desktop break-fix, printer support, and device installations
• Assist with Microsoft 365 (O365) rollout activities
• Log, track, and document incidents using the ServiceNow (Sharewell) ticketing system
• Escalate issues to Tier 2/3 teams when appropriate
• Assist with asset management, imaging, inventory tracking, and equipment organization
• Support simple project setups and staging of IT equipment
• Perform light physical tasks such as moving equipment, palettes, and drive grids

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees