Help Desk Technician

Onboard Systems Hoist & Winch • Anaheim, CA

2d • Onsite

About The Position

Signia Aerospace is a global, integrated provider of high-performance systems and specialized components for the aerospace industry. Signia designs, manufactures, and services a wide range of products, that include mission equipment, thermal management systems, engine technology, and propellers. The Signia brands are leaders in their respective markets and provide a compelling value proposition to both aerospace and defense OEMs and end-users.

Onboard Systems Hoist & Winch, located in Anaheim, CA is one of the world’s leading providers of Search & Rescue (SAR) and Human External Cargo (HEC) advanced mission equipment for civil, commercial, and military helicopters.

Position Overview
Location: Anaheim, CA (Onsite)
Shift: 8:00am – 5:00pm
The help desk technician is responsible for handling all end user IT-related issues with care. The technician is to work with end users to troubleshoot computer-related difficulties, assist with the support of network, and oversee the regular updating of all pertinent installations. Technological expertise with a wide range of computer systems, hardware, and software is essential for the help desk analyst to excel in this role and help drive our organization forward.

Requirements

• Two or more years of experience in a helpdesk role or similar position
• Comprehensive knowledge desktop support and troubleshooting
• Proven skills in performance analysis
• In-depth knowledge of technology devices (computers, laptops, printers, copiers, etc.)
• Strong communication skills for training, assisting end users and interacting with leadership
• Knowledge of O365, Azure AD, Firewall Technologies, and Windows Server Operating Systems
• Associate’s degree (or equivalent) in computer science or related field
• Experience with VPN clients, MFA technologies and IT Ticketing Systems
• Experience with Windows Active Directory, O365 and Azure
• Experience with infrastructure equipment (switches, firewalls, peripherals)
• Experience with phone systems (VOIP), Video Surveillance and door security systems

Nice To Haves

• Professional certification a plus

Responsibilities

• Provide user support across organizational operating systems
• Troubleshoot various computer software and hardware issues
• Document processes and maintaining service desk records
• Prepare, implement, and monitor computer patches and software updates
• Field incoming help requests from end users
• Prioritize and schedule problem resolutions and escalate problems when required
• Apply diagnostic utilities to aid in troubleshooting
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
• Identify and learn appropriate software and hardware used and supported by the organization
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
• Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
• Test fixes to ensure problem has been adequately resolved
• Perform post-resolution follow-ups to help requests
• Create, adjust, and maintain user settings and permissions
• Write technical support documentation for knowledge base, software applications and end users
• Propose improvements to increase the IT value to the organization
• Participate in both corporate wide IT projects and facility localized projects

Benefits

• Benefits package including medical, dental, vision, life, disability
• Paid time off and holidays
• 401(k) plan with employer contribution matching
• In addition to offering competitive wages and benefits, Onboard Systems also offers the opportunity to increase your future earnings tied to growth in company performance. We recognize employee contributions toward growing the business through our unique Growth Participation Unit program (GPU). GPUs are tied directly to company growth and reward all eligible employees with cash when the business grows over time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree