Help Desk Technician - CSLA
About The Position
The ISSPA Customer Support is the COMSEC community (customers) initial point-of-contact for technical functionality of the application. Customer Support personnel require a working knowledge of web-based computer support, Microsoft Office and documentation software; as well as the Army structure and COMSEC/CS products. Customers may request support via phone (including voice mail), email, in-person, and through the ISSPA Work Order Module. Typical inquiries are request for assistance with requirement generation, procedures, authorizations, acquisition, supporting documentation, and Point of Contact (POC) (i.e., Information System Security Managers, Key Management Infrastructure Operating Account Managers, Property Book and Accountable Officers, Equipment and Item Managers). The ISSP Help Desk Technician shall provide first-level problem solving to all inquiring users until a resolution is provided. Inquires may require edits to the database, training, uploading documentation, browser troubleshooting and related guidance. The ISSP Help Desk Technician shall forward unresolved problems to the development or Government staff responsible for resolving issues beyond the first level. Logistic issues should be forwarded to a government POC, technical issues should be forwarded to the development staff. The ISSP Help Desk Technician shall conduct user training. User training may be requested in-person, virtually, during conferences and at travel locations.
Requirements
- Valid DoD SECRET clearance
- Two years' experience working in Computer Software Security
- Associate's degree
- working knowledge of web-based computer support
- working knowledge of Microsoft Office and documentation software
- working knowledge of the Army structure and COMSEC/CS products
Responsibilities
- Provide first-level problem solving to all inquiring users until a resolution is provided.
- Forward unresolved problems to the development or Government staff responsible for resolving issues beyond the first level.
- Conduct user training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
