Help Desk Technician

PCC Talent Acquisition Portal • Santa Ana, CA

8h

About The Position

We’re looking for a friendly, motivated Junior Help Desk Technician to be the first point of contact for IT support across our company. This entry-level role is perfect for someone early in their IT career who enjoys helping people solve tech problems and wants to grow their skills in a Microsoft-centric environment. You’ll work with Windows devices, Microsoft 365, basic networking, and user accounts — all while learning from experienced IT professionals.

Requirements

• Basic comfort with computers, Windows OS, and productivity software
• Strong customer service and communication skills
• Willingness to learn IT concepts and tools
• Organized and detail-oriented
• High school diploma or equivalent required
• 0–1 years experience in IT help desk or support role — we welcome recent grads and career changers!

Nice To Haves

• Familiarity with Microsoft 365 admin tools
• Basic networking knowledge (DNS, DHCP, IP)
• Experience with remote support tools
• IT certifications (CompTIA A+, Microsoft Fundamentals, etc.)
• Some college or IT coursework preferred

Responsibilities

• Provide Tier 1 help desk support to end users via phone, email, and in-person
• Assist with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) support
• Perform password resets and account unlocks in Azure AD / Microsoft 365
• Help create/disable user accounts and assign access rights
• Troubleshoot basic Windows issues (Windows 10/11)
• Assist with printer/scanner setup and support
• Log, track, and update support tickets in our help desk system
• Escalate complex issues to higher-level IT staff
• Help set up new computer hardware and software
• Keep inventory of IT assets and equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED