Help Desk Technician

Eide Bailly LLP•Abilene, TX

13h•Hybrid

About The Position

A typical day as a Help Desk Technician might include the following: Provide frontline technical assistance and support to end users in a call center environment via phone, chat or email Install, modify or repair computer hardware and software Troubleshoot computer systems and/or printer hardware issues Troubleshoot miscellaneous network and server issues Walk end users through the problem-solving process Document end user queries, problems and solutions Follow up with an end user to ensure the issue has been resolved Deployment to other area and regional offices to address technical needs require hands-on support Up to 10% travel People join Eide Bailly for the opportunities and stay because of the culture. At Eide Bailly, we've built a collaborative workplace based on integrity, authenticity, and support for one another. You'll find opportunities for education and career growth, a team dedicated to your success, and benefits that put your family's needs first. Hear what our employees have to say about working at Eide Bailly.

Requirements

You have excellent client services and communication skills -- both your verbal and written communication are outstanding
You have proven problem solving and troubleshooting abilities
You have an understanding of a call center environment
You understand basic PC and printer hardware
You are motivated by working on multiple projects and can meet deadlines by setting priorities with projects
In addition to all this you have an Associate's degree in Information Systems, Computer Science or related field. An equivalent combination of education and experience may be substituted.
Previous experience with Microsoft products is required
Must be authorized to work in the United States now or in the future without visa sponsorship.

Responsibilities

Provide frontline technical assistance and support to end users in a call center environment via phone, chat or email
Install, modify or repair computer hardware and software
Troubleshoot computer systems and/or printer hardware issues
Troubleshoot miscellaneous network and server issues
Walk end users through the problem-solving process
Document end user queries, problems and solutions
Follow up with an end user to ensure the issue has been resolved
Deployment to other area and regional offices to address technical needs require hands-on support