Help Desk Technician / Executive Service Desk

TEKsystems•Tredyffrin Township, PA

5d•$20 - $25•Onsite

About The Position

This person will be on a team of 6 individuals responsible for deskside service and working a ticket que, but will primarily be responsible for the Radnor, PA location while the other team members are in Winston Salem, NC and one other location. The ticket queue is for the entire organization and the team as a whole is responsible for supporting the que. There are a wide range of trouble shooting issues including network VPN, printers, desktops, mobile devices, password resets, MS Teams, Intune, Zoom, and application troubleshooting. Job Summary: This position provides advanced technical support to end users and maintains high standards in the day-to-day operations of the client’s workstation computers and devices. The primary objective of this position is to provide end users with a stable computing platform.

Requirements

Two year related technical degree OR a combination of relevant college education and training
4-7 years of experience supporting Windows computers in a networked environment
A+ certification preferred
Experience with VMWare preferred
Knowledge and understanding of supported the client’s applications
Knowledge of computer components, Windows 10 operating systems, networks and platforms
In-depth knowledge of Microsoft Office Systems (2016 and O365)
Knowledge of scripting (Powershell, batch file)
Ability to follow prescribed methods and procedures
Skill with attention to detail
Skill in analyzing and solving basic problems quickly and under pressure
Ability to work effectively with customers and technical staff to resolve problems
Demonstrated customer service orientation and focus
Demonstrated verbal and written communication skills

Nice To Haves

A+ certification preferred
Experience with VMWare preferred

Responsibilities

Log, track and maintain tickets as reported via phone, email, IM, and walkup requests.
Provide advanced end user support on pc hardware, network connectivity, printers, VOIP Phone systems, the client’s sent applications (O365, Cisco Anyconnect, Windows AD, VMWare, etc.,) and workstation operating systems, including first line troubleshooting, problem identification and escalation.
Create and maintain accounts for Active Directory/Windows Domain, Oracle Databases, SugarCRM, Zoom, Cisco Anyconnect, and RSA.
Buildout laptop and desktop pc’s as needed using a standard image, SCCM and Scripts.
Assist in training of end users in new software and technologies.
Create, update and maintain documentation for Help Desk use.
Plan and document major hardware/software upgrades for the Help Desk.
Participate in asset inventories as scheduled.
Review current methods and procedures and recommend improvements.
Provide as needed on-call support remotely.