Help Desk Technician
About The Position
Are you a tech-savvy problem-solver with a passion for helping others? We're seeking a dedicated and enthusiastic Help Desk Support Technician to join our growing team! In this role, you'll be the first point of contact for our employees, providing top-notch technical support and ensuring a smooth and productive work environment. What You'll Do: Be the go-to person for resolving technical challenges, from troubleshooting software glitches to setting up new workstations. Manage incoming support requests via our ticketing system, ensuring timely resolution and adherence to SLAs. Configure and maintain computer hardware and software, including Windows 10/11, MacOS, Microsoft Office Suite, and peripheral equipment. Assist in managing system images and maintaining accurate inventory records. Provide on-site and remote support, empowering employees with the tools and knowledge they need to succeed. Train end-users on conference room technology and other internal systems. Collaborate with our IT Admin team to manage equipment and software licenses. Contribute to a positive and collaborative team environment, escalating complex issues as needed. Maintain accurate documentation and contribute to the continuous improvement of our support processes.
Requirements
- 1-2 years of experience in a Help Desk Support role, demonstrating a proven track record of resolving technical issues.
- Solid understanding of Active Directory, Office 365 administration, and Windows 10/11 troubleshooting.
- Proficiency in Microsoft Office Suite applications and strong hardware troubleshooting skills.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- A proactive and customer-centric approach, with a passion for providing exceptional service.
- Strong organizational and multitasking abilities, with a keen eye for detail.
- A desire to learn and grow in a dynamic environment.
Nice To Haves
- A+ Certification or similar
- Experience with Linux/MacOS
- Familiarity with ConnectWise Manage/NinjaRMM
- Knowledge of AWS
Responsibilities
- Resolving technical challenges
- Troubleshooting software glitches
- Setting up new workstations
- Manage incoming support requests via our ticketing system
- Ensuring timely resolution and adherence to SLAs
- Configure and maintain computer hardware and software, including Windows 10/11, MacOS, Microsoft Office Suite, and peripheral equipment
- Assist in managing system images
- Maintaining accurate inventory records
- Provide on-site and remote support
- Train end-users on conference room technology and other internal systems
- Collaborate with our IT Admin team to manage equipment and software licenses
- Contribute to a positive and collaborative team environment, escalating complex issues as needed
- Maintain accurate documentation
- Contribute to the continuous improvement of our support processes
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
