Help Desk Technician

Superior Choice Credit Union • Superior, WI

1d

About The Position

Do you love untangling tech troubles, helping people get back to work fast, and keeping systems humming behind the scenes? If you enjoy being the go-to person when things go “beep,” “buzz,” or “uh‑oh,” we’d love to meet you.

As a Help Desk Technician, you’ll be a key member of our Information Technology team, supporting staff, systems, and vendors while ensuring an excellent user experience across the organization—without skipping a beat.

Requirements

• 1–3 years of similar or related IT experience
• Two-year college degree
• Specialized certification or licensing
• Vendor-led training courses
• Job-specific skills gained through an apprenticeship or hands-on experience
• Strong knowledge of hardware, system software, networks, and applications
• Excellent communication and time-management skills
• Confidence working with sensitive or confidential information
• Ability to motivate, influence, educate, and support others
• Comfortable managing projects, resources, and vendor relationships
• Ability to work independently, travel as needed, and use standard office equipment

Nice To Haves

• Previous financial institution or USERs software experience preferred

Responsibilities

• Be the first line of defense for IT Help Desk tickets—triaging, troubleshooting, resolving, and following up
• Answer Help Desk calls promptly so users stay productive and stress-free
• Install, run, enhance, update, and administer Credit Union systems
• Monitor systems to ensure performance and user experience aren’t impacted
• Partner with management to recommend and implement cost‑effective, future‑forward technology solutions
• Collaborate with and manage relationships with vendors, managed IT providers, and internal teams
• Maintain high-level knowledge of hardware, software, and applications used throughout the organization
• Create and share easy-to-follow documentation and instructional procedures
• Assist with implementation, maintenance, upgrades, and repairs of existing systems
• Multitask like a pro—supporting multiple users while keeping response times low
• Communicate technical concepts clearly, patiently, and without the jargon
• Ensure IT standards, guidelines, and procedures protect systems and minimize security risks
• Work both independently and as part of a collaborative team
• Pitch in on other IT-related duties as needed (because teamwork matters!)

Benefits

• You’ll work with a supportive, fun team that truly cares about members and each other.
• You’ll make a real impact in people’s lives.
• You’ll build valuable skills (and lifelong friendships) along the way.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree