Help Desk Technician in Kings Bay, GA

Rigil Corporation

14d

About The Position

The Help Desk Technician will provide support services in IT security and business technologies.

Requirements

• High school diploma or GED required
• 2+ years of related work experience
• Cyber Security Workforce security and operating system certification or government-approved equivalent is required at the time of hire
• Experience using Windows Deployment Services for client imaging
• Must possess and maintain a valid U.S. driver’s license
• Secret clearance required
• Ability to obtain a Top-Secret clearance.
• Ability to obtain certification requirements, including classes, credentialing, and continual certification as required with a minimum level of Cybersecurity (CS) Category Code: 40, Specialty Area Code: 41, Proficiency Level: Intermediate/Journeyman, per SECNAV M-5239.2, and IT Position Level IT-1 per SECNAV M-5510.30.

Responsibilities

• Provide immediate, real-time assistance in response to end-user questions and trouble reports.
• Provide technical assistance to users in areas, like customizing off-the-shelf software, coordinating the resolution of data communication problems, and relocation of IT equipment.
• Provide "desk-side" assistance to the end-user community in those situations where a question or problem cannot be adequately answered over the phone.
• Troubleshoot and support Virtual Private Network (VPN) and Secure ID Token support for remote users and telework personnel.
• Other duties as assigned.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees