Help Desk Technician ($22.00-$24.00 /hr.)
About The Position
The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. As a member of the Information Systems team, this role will be the first level support for all PCs, Printers, Thin Clients, Point of Sale Terminals, and all applications. Perform required installs, configurations, and maintenance of applications on PCs. Provide computer support to system users and guests of the Hotel. Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.
Requirements
- Strong attention to detail
- Enthusiastic, friendly, and energetic team member who works well with others
- Strong interpersonal communication skills
- Possess general knowledge of hardware and software platforms. Understand the Hotels general business functions and a conceptual understanding of each unit’s activities
- Ability to explain technical concepts to non-technical users in a clear and concise manner
- Ability to read, analyze, and interpret technical procedure(s)
- Ability to write reports, business correspondence, and procedure manuals
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
- Current CompTIA A+ certification required for consideration
- Obtain a second certification of Network+ or Security+ or equivalent within 180 days of employment
- High School diploma or equivalent. Experience with Microsoft Office products preferred
Responsibilities
- Daily Help Desk operations including but not limited to, telephone support, diagnosing problems, and completing regularly scheduled activities
- Monitor Help Desk email account and direct workflow accordingly
- Document all problems or program malfunctions in Help Desk system and notify Help Desk personnel
- Install new equipment, replace existing equipment and move equipment, when necessary, throughout the property
- Assist guests with connecting to wired and wireless networks in guest rooms and meeting rooms
- Provide user support for all computer systems used throughout the Hotel
- Assist with tracking the company’s inventory of computer hardware and software
- Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
- Occasional heavy lifting (up to 50 lbs) with a work environment that may be indoors and outdoors at times
- Other duties as assigned
Benefits
- Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
- We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
