Help Desk Technician

Stored Energy Systems•Longmont, CO

1d•$23 - $28•Onsite

About The Position

Stored Energy Systems (SENS) is seeking a proactive and collaborative Help Desk Technician to provide technical support and assistance to end-users for hardware, software, and other technical issues. This role is responsible for troubleshooting problems, resolving technical incidents, and ensuring a high level of customer service to maintain smooth IT operations.

Requirements

1–2 years of experience in technical support or help desk environment.
Strong knowledge of Windows 10/11 operating systems.
Familiarity with networking concepts (TCP/IP, DNS, DHCP).
Excellent problem-solving and communication skills.
Ability to work independently and as part of a team.
Experience working with Active Directory, Microsoft 365, and remote support tools.
Experience troubleshooting laptop/PC hardware

Nice To Haves

Associate degree in IT, Computer Science, or related field.
Familiarity with Exchange, Entra and Intune administration.
Familiarity with Zoom, MS Teams, SharePoint and OneDrive.
A+ Certification
ITIL Foundations Certification

Responsibilities

Respond to user inquiries via phone, email, or ticketing system in a timely manner.
Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, mobile devices and other desktop equipment/accessories.
Install, configure, and maintain operating systems and applications.
Escalate complex issues to higher-level support or specialized teams when necessary.
Document all support requests, resolutions, and processes in the ticketing system.
Assist with onboarding and offboarding of employees, including account setup and equipment provisioning.
Maintain knowledge of company IT policies and ensure compliance.
Provide guidance and training to users on basic IT functions and best practices.