Help Desk Technician

Peterson•Hillsboro, OR

12d

About The Position

It’s your time, make it matter. At Peterson, we partner with our customers to build the future. For over 85 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose. Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values. You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters! Job Description Peterson Cat has a need for an experienced Help Desk Technician at our Hillsboro, OR location. SUMMARY This position supports systems managed by the Information Systems department at Peterson CAT. Responsibilities include: building notebooks and desktops for new employees, imaging systems, troubleshooting hardware and software problems, installing software, opening and closing help desk tickets, prioritizing tasks, installing specialty applications from Caterpillar, ADP Truck, and other vendors. Responsibilities also include setting up workstations, installing printers, taking phone calls, providing remote support of field systems, supporting cell phones and smart phones. This role also provides support for some systems administration tasks including backup, setting up user access, password resets, risk management, supporting multifunctional devices (print, fax, copy, & scan) and other tasks as assigned, including installing VoIP phones and some patching cables for user connectivity.

Requirements

Associates Degree from a fully accredited college in a related field preferred; and a minimum of 3 years of progressive experience in supporting a multi-site helpdesk environment, preferably in a heavy industrial environment; or an equivalent combination of education and work experience.
Must be a proven troubleshooter with exceptional customer service skills.
Should have additional skills in system administration, systems analysis, software version upgrades and implementation within an enterprise environment.

Responsibilities

Install and support Caterpillar software
Provide helpdesk support for user applications and enterprise applications
Perform workstation and notebook build-outs
Provide end user support answering phones and problem solving
Support and visit remote sites to install equipment, troubleshoot problems, as needed
Assist San Leandro team with Avaya VoIP Support, as needed
Coordinate backups for servers, database or server recovery, as needed
Coordinate frequently with Peterson personnel and 3rd party vendors to plan and schedule work.
Travel for support and maintenance approximately 20% of the time
Operate company or personal vehicle as needed
Maintain punctual, regular, and predictable attendance.