Help Desk Technician
Manutention Service•Florida City, FL
2d
About The Position
As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical issues, providing support for hardware and software applications, and maintaining customer satisfaction. You will have the chance to work with various technologies and collaborate with experienced IT professionals to enhance your skills in a supportive and dynamic environment.
Requirements
- High school diploma or equivalent; degree in IT or related field is a plus
- Basic understanding of computer systems and networks
- Excellent verbal and written communication skills
- Strong problem-solving skills and attention to detail
- Ability to work independently and manage time effectively
- Familiarity with Windows and Mac operating systems
- Customer service experience is a plus
- Willingness to learn and adapt in a fast-paced environment
Responsibilities
- Provide first-level technical support for clients via phone, email, or chat
- Troubleshoot hardware and software issues efficiently
- Document and track support requests in the ticketing system
- Assist users with software installations and configurations
- Maintain an inventory of IT equipment and supplies
- Escalate complex issues to senior technicians as necessary
- Conduct follow-ups to ensure customer satisfaction
- Stay updated with new technology and support tools
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
