Help Desk Technician

Indygo • Indianapolis, IN

4d • Onsite

About The Position

The Helpdesk Technician provides Tier 1 level support for Windows users on laptops and desktop computers during business hours (7:00 a.m. – 7:00 p.m., based on assigned schedule). This role will respond to technical requests and issues created using the ticketing system. This person is expected to work independently and handle various IndyGo Information technology (IT) issues. This is an opportunity for an entry-level or technical support person to learn and advance their career. IndyGo IT champions secondary education and applicable training for career and role success.

Requirements

• High school diploma or equivalent. An equivalent combination of education and experience may be considered.
• Two (2) years of related information technology support experience, or an equivalent combination of education, training, and experience
• Ability to understand and categorize technical problems at Tier 1 and possibly Tier 2 level.
• Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information.
• Ability to interact appropriately with colleagues for different purposes in different contexts.
• Proficiency with computers, including proficiency with Microsoft Office, internet, information systems, computer security, and application support packages, including the ability to install, maintain, and repair computers and computer software and hardware.
• Ability to operate office equipment, including copiers, fax machines, and phones.
• Ability to manage multiple responsibilities and work in a deadline-oriented environment.
• Ability to work independently with work reviewed on a regular basis.
• Ability to interact with others, both in person and through phone, e-mail, and written correspondence.
• Must have excellent prioritization, responsiveness, and customer service skills.
• Requires the ability to quickly adapt and adjust priorities in a fast-changing environment.
• Organized with the ability to perform focused work with close attention to detail.
• Ability to remain stationary 50% of the time and to move intermittently throughout the workday, occasionally between departments or facilities.
• Ability to identify and distinguish colors, judge distances, and spatial relationships
• Ability to transport heavy items weighing up to 30 lbs. through facility and to the work area regularly during the work shift.

Nice To Haves

• Network+, A+, Security + certifications are a plus
• SharePoint administration experience is a plus
• Active Directory experience is a plus
• Office 365 application experience is a plus
• Bilingual candidates are encouraged to apply.

Responsibilities

• Provide end-user support (Help Desk function.)
• Manage and support remote employees and their related devices.
• Support and troubleshoot Microsoft products.
• Manage updates, patches, and configuration changes on hardware, Microsoft software, application transportation-based software, and others as assigned.
• Introduce, integrate, and configure new technologies into the existing environment
• Maintain and develop system documentation, policies, procedures, forms, instructions, etc.
• Assign and maintain the equipment asset tag system.
• Perform routine audits of systems and software.
• Install and update desktops, laptops, cellular devices, peripherals, networks, and related software.
• Troubleshoot all information technology issues, including software, hardware, and networking.
• Support administrative and operational staff consisting of on-site users, remote users, and users located at satellite facilities.
• Manage incidents and user requests through an established incident and request management system.
• Performs other duties as assigned.

Benefits

• Full-time positions with guaranteed 40 hours/week.
• Medical, dental, and vision (effective on the 1st of the month, 30 days after the start date).
• Free on-site wellness clinic for employees and their families.
• Retirement plan (401A and 457B).
• Tuition reimbursement.
• Free IndyGo transportation for employees and their families.
• Federal Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees