Help Desk System Administrator – Top Secret
About The Position
We are seeking a detail-oriented and highly motivated Help Desk System Administrator to join our team in Colorado Springs. This role focuses on providing help desk support for C2BMC Global customers by troubleshooting and remedying a wide variety of technical issues on both Linux and Windows systems. Typical duties include configuring and managing Linux and Windows Operating systems to include implementing operating system enhancements to improve reliability and performance; installing software; applying and enforcing security policies using windows group policy and automation tools such as Ansible and PowerShell; and deploying and maintaining virtual machines in a complex, hyperconverged infrastructure. Please Note: This position requires a government security clearance at the Top Secret level; you must be a US Citizen for consideration. This position is located at Shriever, Space Force Base 10 miles east of Colorado Springs, CO and is 100% onsite. This position may involve around 10% travel to our customer sites throughout the U.S.
Requirements
- Active Final TOP SECRET clearance is required prior to starting.
- Must possess DoD 8140 IAT Level II compliant certification such as CompTIA Security+ CE or other certs such as CISSP or CASP. If you don't possess the certification, you must be able to obtain the certification within 60 days of starting.
- Experience with system administration in both Windows Server and Linux operating systems.
- Experience with troubleshooting and resolving technical issues via phone, IM/Chat, and other collaborative methods.
- Familiarity with a scripting language, such as PowerShell, Bash or Python, and/or automation tools, such as Ansible.
Nice To Haves
- Eligibility to obtain a TS/SCI clearance
- Experience with using a help desk ticketing system, such as ServiceNow, Remedy, or Atlassian JIRA, for recording details of work performed and tracking information for future reference
- Ability to develop and follow documentation including standard operating procedures (SOP) of complex technical solutions and procedures using enterprise tools such as Atlassian Confluence
- Experience supporting users in an enterprise-level system, demonstrating your ability to handle complex technical issues and provide effective solutions
- Experience designing, developing, and maintaining Ansible playbooks, roles, and modules
- Prior experience with a Hyperconverged on-prem cloud platform such as Nutanix or VMware
Responsibilities
- configuring and managing Linux and Windows Operating systems to include implementing operating system enhancements to improve reliability and performance
- installing software
- applying and enforcing security policies using windows group policy and automation tools such as Ansible and PowerShell
- deploying and maintaining virtual machines in a complex, hyperconverged infrastructure
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- EAP
- Education Assistance
- Parental Leave
- Paid time off
- Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
