Help Desk Support

TEKsystems • Charlotte, NC

2d • $25 - $29 • Onsite

About The Position

This role is perfect for someone early in their IT career who enjoys solving problems, supporting users, and delivering excellent customer service. You’ll act as the first point of contact for technical issues and help keep daily operations running smoothly.

Requirements

• Customer service expertise
• Self‑starter mindset — ability to take tasks and run with them
• Active Directory experience, including assigning accounts, SSO groups, and Intune app deployment groups
• Office 365 support
• Intune MDM support
• Ticketing system documentation (any platform; SysAid experience is a plus)
• Autopilot support
• Citrix support experience
• Windows support
• Service desk / help desk experience
• Phone‑based technical support
• Troubleshooting across hardware, software, and user access issues
• Must be reliable and able to work scheduled hours
• Professional demeanor; you’ll work directly with internal associates
• Ability to stay calm and effective in stressful situations
• Open to learning established processes and workflows
• Drug test required
• Entry‑level friendly
• Must follow scheduling policies (notice required for remote days, vacation approval, etc.)

Nice To Haves

• SysAid experience is a plus

Responsibilities

• Provide frontline technical support via phone, email, chat, and in person
• Troubleshoot and resolve hardware and software issues
• Run diagnostics to identify and fix user‑reported problems
• Install, configure, and repair computer hardware and software
• Document all work in a ticketing system
• Follow up with users to ensure full resolution
• Escalate complex issues while maintaining communication with the user
• Maintain technical documentation and knowledge articles
• Recommend improvements to processes and system performance
• Stay current through training and ongoing learning

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees