Help Desk Support Specialist
University Health System•San Antonio, TX
28d•$19 - $27•Onsite
About The Position
Responds to all trouble calls concerning on-line service, network or end-user related problems. Provides an interface for end-users seeking assistance. Documents problem calls and either solves or ensures timely escalation to appropriate support level. Promotes the Health System's Guest Relations Policy.
Nice To Haves
- Associates degree or equivalent experience is preferred
- Specialized courses in Information Services are preferred
Responsibilities
- Responds to trouble calls concerning on-line service, network or end-user related problems
- Provides an interface for end-users seeking assistance
- Documents problem calls
- Solves or ensures timely escalation to appropriate support level
- Promotes the Health System's Guest Relations Policy
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Executive, Legislative, and Other General Government Support
Education Level
Associate degree
