Help Desk Specialist I
About The Position
The Help Desk Support Specialist I provides technical support and troubleshooting for end users at Ft. Bragg. This role involves setting up, configuring, maintaining, and troubleshooting user accounts, computers, and network connectivity. The Help Desk Support Specialist I ensures IT services operate efficiently and securely while following Army and DoD IT security policies. This is an entry-level role requiring strong problem-solving skills and customer service orientation, assisting users with hardware, software, and network-related issues. The position requires working closely with IT teams to ensure mission-critical systems remain operational.
Requirements
- 1+ year of experience in IT help desk support, troubleshooting, and IT operations.
- Basic knowledge of Windows operating systems, network configurations, and user account management.
- Experience setting up and troubleshooting user accounts, software applications, and peripheral devices.
- Ability to replace and configure computer components such as memory, keyboards, and motherboards.
- Strong customer service skills with the ability to communicate technical issues to non-technical users.
- Clearance: Secret
- Certifications: CompTIA Security+ CE
- Education: Bachelor's degree in systems engineering, Computer Science, Telecommunications, or related field (preferred but not required)
Nice To Haves
- ITIL Foundations Training (Preferred)
Responsibilities
- Assist users with domain, user account, and software account setup and troubleshooting.
- Configure, test, and troubleshoot network connectivity and wireless access for local and remote users.
- Provide basic troubleshooting and support for desktop and laptop computers, printers, and peripherals.
- Perform hardware maintenance tasks such as adding or replacing memory, keyboards, motherboards, and other components.
- Respond to help desk tickets, log incidents, and document troubleshooting steps in the IT ticketing system.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
101-250 employees
