Help Desk Specialist
About The Position
We are looking for an IT Help Desk Specialist to provide technical customer service support to our organization at all levels. Will be working onsite at our corporate office in Santa Barbara, CA. Staffing Industry experience a plus! The Help Desk Specialist will provide technical assistance and support related to computer systems and software. This position will be responsible for handling Support Incidents – Email/Ticket/Phone/SMS and Walk-up. The Help Desk Specialist will work within our IT Support team and often interact with computer users at all Organization levels. This position will assist in creating solutions to unexpected issues. They will be the first contact point when a colleague experiences software and software systems issues.
Requirements
- Work an 8 – 10+ hour M-F, as required. (All job functions and projects are to be completed during the work shift).
- Excellent computer skills and the ability to work with multiple types of software.
- Able to solve complex problems.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organization skills and attention to detail.
- Excellent time management skills and ability to meet deadlines.
- Ability to function well in a high-paced environment.
- Able to sit for long periods working in front of a computer daily.
- Proficient with Microsoft Platform ( Azure, Office)
- Flexible schedule as overtime may be necessary.
- Enthusiasm for continual learning.
- Able to maintain calm and focus.
- Must have proven ability to work in a fast-paced, dynamic environment with multiple priorities.
- Experience with Windows Operating System
- Experience with Microsoft 365
- Willingness to learn and assist as needed
Nice To Haves
- Staffing Industry experience a plus.
- Formal Technology Education and/or Certifications are preferred
Responsibilities
- Provide Technical Customer Service to Colleagues, external Customers, and Associates.
- Logging and processing support incidents.
- Install and configure software and hardware as required.
- Setting up accounts for Colleagues and ensuring they are trained to log into systems.
- Investigating, diagnosing, and solving computer software faults.
- Demonstrates initiative and proven follow-through skills.
- Manages workload and competing priorities to accomplish tasks within agreed upon timeframes.
- Assists with configuring and shipping laptops, printers, and other hardware to field offices.
- Maintaining records of software licenses.
- Responsible for the resolution of Incidents requests (Trouble tickets)
- Responsible to departmental assigned KPI and Service Level Agreements
- Responsible escalating unresolved issues to Senior/L2 Team
Benefits
- Base-hourly pay range $24.48 - 26.44hr commensurate with experience.
- Compensation is determined based on job-related skills, experience, internal equity, and geographic location. This role may also be eligible for overtime (if non-exempt), bonuses, commissions, or other incentive pay, depending on the position.
- Goal driven bonuses
- Self-development bonuses
- Excellent benefits including matching 401k - fully vested on day 1!
- Eligible employees may have access to benefits including medical, dental, vision, vacation pay, sick leave, floating holiday, 401(k) retirement with up to a 4% employer match, and other programs in accordance with applicable law and plan terms.
- Solid values that are both employee and client centric
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
