Help Desk Support Service Specialist - Intermediate | IT Effectiveness - User Support Help Desk [NPS008013]

ProSidian Consulting•Reston, VA

11d

About The Position

ProSidian Seeks a Help Desk Support Service Specialist - Intermediate | IT Effectiveness - User Support Help Desk [NPS008013] - DPLH Est.: 2080 Hrs. ST | 0 Hrs. OT on a Exempt [W2] Contract Contingent Basis Engagement Team | Analyst 3 Labor Category - Mid Level Exempt [W2] Professional aligned under services related to NAICS: 541519 - DPLH Est.: 2080 Hrs. ST | 0 Hrs. OT on a Exempt [W2] Contract Contingent Basis located CONUS: Washington, DC, and Reston, Virginia, and the National Information Systems Center (NISC), located in Denver, Colorado. Across The Mid Atlantic Region supporting NPS is responsible for managing national parks and other sites, providing IT and telecom services through their National Information Technology Center. Seeking Help Desk Support Service Specialist - Intermediate candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as NPS. This as a Contract Contingent or Contract W-2 (IRS-1099) Position and ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position. JOB OVERVIEW Provide services and support as a Information Technology Center Support (Help Desk Support Service Specialist - Intermediate) in the Government And Public Services Industry Sector focussing on IT Services Solutions for clients such as The Department of Interior (DOI | NPS) | DOI National Park Service (NPS) Information Resources (IR) Directive Generally Located In CONUS: Washington, DC, and Reston, Virginia, and the National Information Systems Center (NISC), located in Denver, Colorado. and across the Mid Atlantic Region.

Requirements

Bachelor’s degree in computer science or related field with 3+ years of experience in support roles.
Experience in supporting LAN/WAN systems and telecommunication troubleshooting.
Experience in help desk management, preferably in a government services role.
Intermediate-level experience in server and database management.
Knowledge of NPS systems and protocols, with federal government experience preferred.
Familiarity with disaster recovery and backup procedures for a multi-location environment.
Intermediate-level support experience, especially in remote or government environments.
Familiarity with federal government protocols and experience working in Lakewood systems.
LAN/WAN management experience with hands-on knowledge of telecommunication systems.
Expertise in help desk operations and support systems, especially in a government setting.
Bachelor’s degree with 3+ years of hands-on technical support experience
Telecommunication certification and 2+ years of LAN/WAN experience
Help desk management experience, preferably in federal government services
3+ years of experience in network and server management roles
Bachelor’s degree or equivalent with certifications in systems management
Experience in disaster recovery management and federal systems
Intermediate-level support experience in government systems management
Familiarity with government systems protocols, 2+ years of experience
3+ years of LAN/WAN management experience in a federal environment
Help desk management experience with certifications in IT services management
LAN/WAN optimization
System security
Network backup
Disaster recovery planning
Telecommunication support
Clustered systems expertise
Technical troubleshooting
Server maintenance
Advanced IT support
LAN/WAN optimization
Communication skills
Leadership
Collaboration
Risk management
Problem-solving
Project management
Collaboration
Risk management
Problem-solving
Project management
Federal government experience preferred
On-site and remote roles available
Must meet security clearance requirements
Federal government experience preferred
On-site and remote roles available
Must meet security clearance requirements
Federal government experience preferred
On-site and remote roles available
Must meet security clearance requirements

Nice To Haves

Intermediate-level IT support for routine issues and infrastructure maintenance.
Assist senior team members with implementing IT strategies and system updates.
Configure and maintain help desk infrastructure to ensure consistent system performance.
Intermediate-level assistance in managing operating systems, databases, and user accounts.
Deliver IT support at a national level, providing solutions across multiple locations.
Maintain network availability and provide backup support for senior team members.
Provide help desk and technical support for intermediate-level issues in Lakewood, resolving user complaints.
Assist senior staff in maintaining Lakewood systems and networks with Tier 2 support services.
Offer comprehensive support for local area network (LAN) and telecommunications systems.
Lead help desk efforts in resolving issues and maintaining system uptime and availability.
CompTIA Security+ or CISSP
Microsoft Certified Systems Engineer (MCSE)
Best Business Practices
Change Management
Systems Administration Expertise
Tier 1, 2, and 3 Technical Support
IT Service Management (ITSM)
Operating System (OS) Support
Advanced Certifications

Responsibilities

Serve as a Help Desk Support Service Specialist - Intermediate and provide coverage for swim lane tasks primarily considered in alignment with Task 2.4.1 User Support Help Desk related activities to Intermediate-level IT support for routine issues and infrastructure maintenance.
Assist senior team members with implementing IT strategies and system updates.
Configure and maintain help desk infrastructure to ensure consistent system performance.
Intermediate-level assistance in managing operating systems, databases, and user accounts.
Deliver IT support at a national level, providing solutions across multiple locations.
Maintain network availability and provide backup support for senior team members.
Provide help desk and technical support for intermediate-level issues in Lakewood, resolving user complaints.
Assist senior staff in maintaining Lakewood systems and networks with Tier 2 support services.
Offer comprehensive support for local area network (LAN) and telecommunications systems.
Lead help desk efforts in resolving issues and maintaining system uptime and availability.