Help Desk Student Assistant
About The Position
UF Information Technology (UFIT) is currently seeking an entry-level student assistant to join Academic Technology, a unit within UFIT. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. The UF Computing Help Desk would like to welcome you to apply for an entry-level Help Desk Student Assistant position, with a $15 per hour starting rate of pay. We are located centrally on UF campus at the HUB, 1765 Stadium Road, and provide assistance via phone, email, live chat, and walk-in consulting. Our student assistants are responsible for delivering excellent client service for the UF community of faculty, staff, and students. Ideal candidates have good communication skills, are eager to learn, and are customer-service oriented. About UF Information Technology Led by Senior Vice President and CIO Elias Eldayrie, the nine departments comprising UFIT are: Academic Technology; AI² Center; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance, visit https://it.ufl.edu/about-ufit/strategic-plan/ . About the University of Florida One of America’s all-around best universities, the University of Florida drives future-making education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from Florida’s West Coast, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF’s large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at Visit Gainesville.
Requirements
- UF Student Assistant
- This position is open to all students eligible to work on campus and will be employed through Student Other Personnel Services (OPS) and must maintain a minimum 2.0 grade point average.
- OPS Must have a high school diploma or equivalent.
Nice To Haves
- Prior customer service experience
- Eagerness and ability to learn
- Comfortable with technology
- Ability to commit to working for more than two consecutive semesters
Responsibilities
- Assisting clients with Gatorlink account issues such as account creation, password resets, and multi-factor authentication.
- Assisting with email, wireless, and VPN support.
- Helping triage issues to better assist faculty, staff, students, and alumni.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
