Help Desk Student Assistant

University of Florida • Gainesville, FL

1d • $15 • Onsite

About The Position

UF Information Technology (UFIT) is currently seeking an entry-level student assistant to join Academic Technology, a unit within UFIT.

UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator.

The UF Computing Help Desk would like to welcome you to apply for an entry-level Help Desk Student Assistant position, with a $15 per hour starting rate of pay. We are located centrally on UF campus at the HUB, 1765 Stadium Road, and provide assistance via phone, email, live chat, and walk-in consulting.

Our student assistants are responsible for delivering excellent client service for the UF community of faculty, staff, and students. Ideal candidates have good communication skills, are eager to learn, and are customer-service oriented.

Requirements

• UF Student Assistant
• This position is open to all students eligible to work on campus and will be employed through Student Other Personnel Services (OPS) and must maintain a minimum 2.0 grade point average.
• OPS
• Must have a high school diploma or equivalent.

Nice To Haves

• Prior customer service experience
• Eagerness and ability to learn
• Comfortable with technology
• Ability to commit to working for more than two consecutive semesters

Responsibilities

• Assisting clients with Gatorlink account issues such as account creation, password resets, and multi-factor authentication.
• Assisting with email, wireless, and VPN support.
• Helping triage issues to better assist faculty, staff, students, and alumni.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED