Help Desk Representative
About The Position
Looking to work from home while making a difference? Staffmark is hiring a Help Desk Representative to support customers across a wide range of technical abilities-from beginners to seasoned professionals. If you're tech-savvy, customer-focused, and thrive in a fast-paced environment, this is the opportunity for you! Fully Remote | $14.50/hr. (before 10 AM EST) | $15.50/hr. (after 10 AM EST) Available Shifts (EST): 6:00 AM - 2:30 PM 7:30 AM - 4:00 PM 8:00 AM - 4:30 PM 9:00 AM - 5:30 PM 10:00 AM - 6:30 PM 11:00 AM - 7:30 PM 12:00 PM - 8:30 PM 12:30 PM - 9:00 PM
Requirements
- High school diploma required; Bachelor's degree preferred
- 2+ years of customer service experience (call center/help desk preferred)
- Strong knowledge of Microsoft Office (Word, Excel, Outlook, SharePoint)
- Availability for flexible work hours
Nice To Haves
- Familiarity with 8×8 VCC, NComputing, or Thin Client systems is a plus
Responsibilities
- Deliver excellent customer support via phone, email, and chat
- Troubleshoot and resolve technical and account-related issues
- Use CRM software to track, manage, and document customer cases
- Escalate unresolved issues appropriately
- Prioritize and manage multiple tasks or cases efficiently
- Work independently while collaborating in a team environment
Benefits
- Medical, Dental, and Vision Insurance
- Life Insurance
- Short-term Disability
- 401k Plans
- Weekly Pay (Earned Wage Access Access a portion of your earned wages before your payday})
- Referral Bonus Potential
- Employee Discount Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Administrative and Support Services
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
