Help Desk Field Technician

Levy • Dearborn, MI

2d • Onsite

About The Position

The Levy Group of Companies is seeking a CSD Field Technician for our Corporate Headquarters location in Dearborn, MI. The CSD Field Technician is a critical member of our IT team, responsible for provisioning, installing, managing, and troubleshooting a wide range of hardware and software systems across the enterprise. This role requires strong technical expertise, a customer-first mindset, and a forward-thinking approach to technology. As an AI-driven organization, we expect the CSD Field Technician to actively leverage AI tools such as Microsoft Copilot and other intelligent platforms to streamline workflows, enhance troubleshooting, and improve overall efficiency. The ideal candidate embraces automation, continuous learning, and innovation to deliver exceptional IT support in a rapidly evolving environment. Frequent travel and hands-on work in diverse settings are essential components of this position.

Requirements

• 2+ years of experience in IT support or field service roles
• Strong knowledge of Windows, macOS, iOS, and networking fundamentals
• Familiarity with I0T devices, POS systems, and enterprise applications.
• Excellent communication and customer service skills.
• Ability to lift up to 75 lbs and work on ladders.
• Tolerate noise and temperature variations
• Comfortable working in varied environments including construction sites.
• Sit, stand and walk for extended periods of time.
• Valid driver’s License with good driving record
• Willingness to travel frequently across the Midwest.

Nice To Haves

• Experience with Microsoft Intune, Azure AD, and endpoint management preferred.
• Proficiency in PowerShell and automation scripting preferred.
• Certifications: Comp TIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation preferred.

Responsibilities

• Provision, install, manage, and troubleshoot a variety of hardware devices, including Windows devices, iOS & Mac OS devices, IoT hardware (POS kiosks, Serial-Ethernet devices, IP cameras & phones), laser and thermal printers, and network equipment (switches, firewalls, point-to-point antennas).
• Troubleshoot various applications: O365 suite, point of sale ticketing systems, Autodesk software, PLC software, Mitel phone systems.
• Interface with internal customers every day – keeping a customer-first mindset.
• Manage help desk ticketing queues.
• Utilize AI tools such as Copilot daily, contributing to an AI-focused operation.

Benefits

• Competitive benefits package including Medical, Dental, Prescription, 401(K) with 3% Employer Contribution, Long- and Short-term Disability
• Tuition Reimbursement for qualified skilled trade programs
• Student Loan Repayment Program
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees