(WAMC) Help Desk Customer Service and Support

3 Reasons Consulting•Fort Bragg, NC

9h•Onsite

About The Position

3 Reasons Consulting is seeking an experienced Help Desk Customer Service and Support Specialist to provide onsite IT support at Womack Army Medical Center (WAMC) in Fort Bragg, NC. The ideal candidate will deliver dependable desktop support, demonstrate strong customer service skills, and possess technical expertise in hardware, software, and network troubleshooting within a government healthcare environment. This role is critical to maintaining seamless IT operations and ensuring timely, effective user support throughout the WAMC enterprise.

Requirements

Minimum of 2 years of experience providing hardware and software support in complex Microsoft environments.
Demonstrated knowledge of desktop Microsoft operating systems and DoD/government-standard applications.
Proven ability to deliver high-quality customer service and technical support.
Experience supporting mobile devices and performing remote troubleshooting.
Strong background supporting workstations and peripherals within enterprise medical environments.
IAT Level II Certification (in accordance with DoD 8570.01-M requirements)
U.S. citizenship (or ability to obtain it).
Ability to pass a government background investigation.
Active Secret Security Clearance (required).

Responsibilities

Record, track, and manage IT support requests in EMTS in accordance with government documentation standards.
Install, configure, and troubleshoot Microsoft operating systems, network protocols, and office automation applications.
Repair and maintain computer hardware, peripherals, and mobile/remote communication devices.
Diagnose and resolve IT issues both onsite at the customer support center and remotely.
Set up, configure, and maintain network and standalone printers and workstation components.
Conduct inventory management and equipment tracking in compliance with AR 25-2 standards.
Maintain accurate asset records, including equipment location, specifications, and lifecycle tracking.
Create and manage Active Directory accounts, assign network drives, and enforce password/security policies.
Provide Tier II technical support, including onboarding/offboarding support and cybersecurity-related functions.
Ensure all service tickets are properly documented, with user acknowledgment provided within 24 hours.