Help Desk Coordinator
About The Position
Comprehensive Healthcare provides innovative behavioral health and integrated healthcare services to clients of all ages. We take pride in our creative and collaborative work environment and in delivering clinically excellent, trauma-informed, recovery-oriented services. What are we looking for in a Help Desk Coordinator? Using strong customer service skills, answers phone, walk-in and email requests from staff for support of computer, phone and training issues. Submits data of the issue into the Help Desk database and if unable to solve the issue, assigns to the appropriate staff member. Help Desk Coordinator duties may include: Provides support to end users on a variety of issues relating to the agencies information systems while serving as the primary contact for all Information Services questions and concerns. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Tracks and monitors the problem to ensure a timely resolution. Coordinates with others to resolve problems if necessary. Leads and directs the work of others as needed. Manages user system accounts for password and team changes. Manages distribution lists for email server. Tracks training attendance provided by the department and logs information into Help Desk Database and Excel. Serves as recorder for the team at official meetings. Exhibits a general knowledge of the agency network, commonly used software (Word, Excel, PowerPoint), operating systems and overall information systems. Provides tutorial and classroom instruction to customers as needed.
Requirements
- High school diploma or equivalent
- Three years of related experience or an equivalent combination of education and experience.
Responsibilities
- Provides support to end users on a variety of issues relating to the agencies information systems while serving as the primary contact for all Information Services questions and concerns.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email and personnel requests for technical support.
- Tracks and monitors the problem to ensure a timely resolution.
- Coordinates with others to resolve problems if necessary.
- Leads and directs the work of others as needed.
- Manages user system accounts for password and team changes.
- Manages distribution lists for email server.
- Tracks training attendance provided by the department and logs information into Help Desk Database and Excel.
- Serves as recorder for the team at official meetings.
- Exhibits a general knowledge of the agency network, commonly used software (Word, Excel, PowerPoint), operating systems and overall information systems.
- Provides tutorial and classroom instruction to customers as needed.
Benefits
- Training and Development
- A variety of career opportunities in a wide range of settings with room for mobility and promotion
- Regular training opportunities including support, supervision, and consultation in implementing evidence-based services and programs
- Innovative Program & Services
- A strong reputation for providing quality, evidence-based services within a collaborative multi-disciplinary team environment
- Innovative, forward-looking leadership that seeks to thrive in an ever-changing healthcare environment
- Joint Commission-accredited organization committed to continuous quality improvement
- Established partnerships with major research universities and other community and healthcare providers to implement cutting-edge treatment programs and services
- Excellent Benefits
- Competitive salaries within our communities and industry
- Healthcare coverage for employee and qualified family members
- Generous vacation, paid holiday and sick leave policies
- Access to Employee Assistance Program services
- Agency-funded retirement plan with contributions equal to 5% of compensation
- Additional retirement investment opportunities with a 50% investment match of up to 4% of compensation
- Agency-funded life and disability insurance program
- Site eligibility for student loan repayment programs including National Health Service Corps, Nurse Corps, and various state-run programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
