Help Desk Coordinator
O'GARA Beverly Hills•Beverly Hills, CA
20h•$24 - $28
About The Position
Help Desk Coordinator will provide technical support for the IT Department by receiving and responding to incoming requests, calls, and emails. Help Desk Coordinator will also perform in-house and remote troubleshooting and deploying as a field resource.
Requirements
- 2 - 4 years of experience as a Help desk Technician
- Certified in at least 1 of the following: CompTIA A+, Net+, Sec+, Routing and Switching, CCNA
- Excellent verbal and written communication
- Highly organized and able to multitask effectively
- Experience working independently in a high-profile, high-pressure environment
- Experience being the "go-to" person for all technical issues
- California Driver’s License and be insurable
- Able to have a positive approach to supporting others
Responsibilities
- Plan, organize, control, and complete IT Projects
- Answering support requests sent to the Help desk via email, text, and phone calls
- Learn to apply emerging technologies and, as necessary, to perform duties in an effective, organized, and timely manner
- Monitor pending issues in the queue to ensure timely resolution
- Respond to technical issues as they arise
- Assist with administrative tasks
- Ensure Help Desk objectives are clearly defined and communicated to staff
- Assist in tidying up and monitoring data in our systems
- Maintain a high level of professional personal appearance and conduct
- Perform other job-related duties as assigned by Manager
Benefits
- Health, Dental, Vision coverage for employee
- 401k Plan
- Paid time off
- Paid training, growth opportunities
- Employee vehicle purchase plans
- Discounts on products and services
- Longer-term job security
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
