Help Desk Analyst

Conner Strong & Buckelew • Camden, NJ

31d • $55,000 - $65,000 • Onsite

About The Position

This position performs analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production lines. The Help Desk Analyst goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to go above and beyond, and most importantly working as a team.

Requirements

• 2 or 4 year college technical degree preferred or commensurate help desk support experience including remote assistance and remote support preferred
• Able to train end users on hardware or software usage with empathy and patience
• Able to provide quick solutions to user reported issues while also delivering service that yields a high customer service satisfaction among the employees
• Working Knowledge of different operating systems and device types
• Good working knowledge of security best practices within this role is needed
• Excellent Customer Service, written and oral communications Skills
• Strong organizational and interpersonal skills
• Desire to learn and be part of a team
• Team Player, Self-motivated with strong problem solving and customer service orientation skills
• Authorized to work in the United States on a full-time basis without Company sponsorship

Nice To Haves

• MCSA or other job related certifications preferred
• Microsoft Office 365 and AirWatch/InTune experience preferred

Responsibilities

• Manages all aspects of a Microsoft environment
• Works with Microsoft Active Directory and Exchange.
• Supports a virtual desktop environment on VMWare along with various other end user hardware
• Builds and/or Supports Desktops, Laptops, Virtual Desktops, and other mobile devices
• Works with AV equipment, Video Conferencing Technologies and conference rooms
• Provide technical support for end users, including troubleshooting hardware and software issues
• Deliver on-site technical support to building amenity floor, executive meeting and event space, including large-scale meetings, client presentations, and after-hour events
• Other duties which may be assigned
• Assist with IT projects as needed
• Able to participate in an after-hour support rotation with the team, fielding emergency end user calls.
• Be available to work alternate shifts or very occasionally on weekends as needed.
• Some travel in New Jersey, New York, Delaware and Philadelphia area as needed

Benefits

• Qualifying positions will also be eligible for comprehensive benefits, such as participation in family medical and dental insurance programs, 401K plan, and PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree